Refund policy
Returns
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
To start a return, contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Return Address:
25 SE 2nd Ave Ste 550 #2021
Miami, Florida 33131
United States
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at info@padelbuddy.co with photos, and we will resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom products (if applicable)
If you have questions about a specific item, contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you want a different item, the fastest way is to:
- Return the original item
- Place a new order once your return is approved
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
The item must still be:
- Unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note:
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at: